Is your Kaspersky not scanning like it’s supposed to? That can be frustrating, especially when you rely on it every day to protect your computer and personal data. We get how important real-time antivirus protection is, and when Kaspersky stops scanning, it leaves your system vulnerable to threats. But don’t worry! This guide, created by Kaspersky tech support experts, will help you understand why Kaspersky might not be scanning and walk you through easy, step-by-step fixes to get it working perfectly again.
What Is Kaspersky Scanning and Why Does It Matter?
Kaspersky scanning is the core process your antivirus uses to check your computer’s files, folders, and active processes for harmful threats like viruses, malware, spyware, ransomware, and trojans. Think of it as your computer’s immune system — constantly searching for and eliminating anything that could harm your system or steal your information.
Running regular scans is critical because it helps:
- Protect your personal data and privacy
- Stop malware before it damages your system
- Keep your online activities safe and secure
If Kaspersky isn’t scanning properly, it’s like leaving your front door unlocked — you’re exposing yourself to serious security risks. That’s why it’s crucial to fix scanning issues as soon as you notice them.
Common Reasons Why Kaspersky Might Not Scan
Several factors could cause Kaspersky to stop scanning. Let’s explore the most common reasons:
- Software Conflicts: Other antivirus programs or security tools might interfere with Kaspersky’s scanning functions.
- Insufficient System Resources: Your computer may not have enough CPU power or memory (RAM) to complete scans effectively.
- Outdated Kaspersky Version: Running an outdated antivirus or missing virus definition updates can cause scanning errors.
- Incorrect Scan Settings: Misconfigured scan schedules or disabled real-time protection can prevent scans from running.
- Corrupted Installation: Damaged or incomplete Kaspersky installation files might disrupt normal operations.
- Windows System Errors: Problems in your operating system can indirectly affect how Kaspersky runs.
- Malware Interference: Some advanced malware programs try to block antivirus scans to avoid detection.
Identifying which of these is causing your issue will help you apply the right fix.
Step-by-Step Solutions to Fix Kaspersky Not Scanning
Follow these troubleshooting steps carefully. After each step, restart your computer and check if Kaspersky’s scanning works again.
1. Check Kaspersky’s Status and Make Sure It’s Running
- Look for the Kaspersky icon in the system tray (bottom-right corner near the clock).
- If the icon is missing or greyed out, your antivirus might not be running.
- Open Kaspersky manually by clicking its desktop shortcut or searching for it in the Start menu.
- Ensure that protection is enabled and there are no alerts in the main dashboard.
2. Restart Your Computer
Sometimes, a simple reboot can clear temporary glitches or software conflicts that prevent scans from running smoothly.
3. Verify Your Internet Connection
Kaspersky requires an active internet connection to download the latest virus definitions and submit scan results. Make sure you are connected to a stable network.
4. Update Kaspersky Antivirus
- Open Kaspersky and go to the Update section.
- Click Check for updates and allow the software to download and install any new virus definitions or program updates.
- Running an outdated version often causes scanning and detection failures.
5. Disable Other Security Software Temporarily
If you have multiple antivirus or firewall programs installed, they might conflict with each other.
- Temporarily disable other antivirus, firewall, or security software.
- Keep only Kaspersky active during troubleshooting.
- If scanning works after this, consider uninstalling conflicting software to avoid future problems.
6. Run a Full System Scan Manually
- Open Kaspersky.
- Navigate to the Scan section.
- Choose Full Scan and start the process.
- This thorough scan might take time depending on your system size and speed, but it’s essential for detecting hidden threats.
7. Review and Reset Scan Settings
- Go to Kaspersky’s Settings.
- Click on Scan or Protection options.
- Make sure Real-Time Protection and scheduled scans are enabled.
- Reset scan settings to default if you suspect incorrect configuration.
8. Perform a System Restore (Windows)
If the scanning issue began recently, restoring your system to a previous point when Kaspersky was working might help.
- Search for System Restore in Windows.
- Choose a restore point dated before the problem started.
- Follow the prompts to revert your system.
9. Reinstall Kaspersky Antivirus
If none of the above fixes work, reinstalling Kaspersky is a solid option.
- Backup important data before proceeding.
- Uninstall Kaspersky completely from your PC via Add or Remove Programs.
- Download the latest version directly from the official Kaspersky website.
- Install the software fresh and activate it with your license key.
When to Contact Kaspersky Support
If you’ve tried everything and Kaspersky is still not scanning, it’s time to get expert help.
- Call Kaspersky Support at +44-800-066-8910 for personalized assistance.
- Have your Kaspersky version, operating system info, and error descriptions ready to speed up the process.
- You can also visit Kaspersky Contact Number for online resources.
Our tech experts are here to help you get back to full protection quickly.
Additional Kaspersky Tools to Boost Your Security
Kaspersky isn’t just an antivirus — it offers extra features that enhance your online safety:
- Kaspersky Password Manager: Safely store and manage your passwords.
- Kaspersky Safe Money: Secure online banking and payments.
- Kaspersky VPN: Protect your internet traffic and maintain privacy.
- Kaspersky Parental Controls: Monitor and safeguard children’s online activity.
Using these integrated tools alongside regular antivirus scans ensures a comprehensive security setup.
Tips to Prevent Future Kaspersky Scanning Problems
Keep your antivirus running smoothly by following these best practices:
- Keep Kaspersky Updated: Enable automatic updates and periodically check manually.
- Update Your Operating System: Regular Windows updates improve compatibility and security.
- Practice Safe Browsing: Avoid suspicious links and downloads.
- Schedule Regular Scans: Set quick daily scans and full scans weekly.
- Monitor System Resources: Upgrade RAM or CPU if your computer runs low on resources often.
Proactive maintenance greatly reduces the chance of future scanning issues and strengthens your overall protection.
Final Thoughts
A working Kaspersky antivirus is your first line of defense against online threats. We hope this guide helped you fix your Kaspersky scanning problems and get your security back on track. Remember, if you face any difficulties, don’t hesitate to contact our expert support team at +44-800-066-8910. We’re dedicated to helping you stay safe and secure online!
Frequently Asked Questions (FAQs)
Q: Why is my Kaspersky scan taking so long?
A: Full system scans can take time depending on your hard drive size and files. Avoid running heavy programs during the scan and be patient. If it’s unusually slow, check your system resources or contact support.
Q: What if my Kaspersky scan keeps failing?
A: Follow the troubleshooting steps above, especially reinstalling Kaspersky and disabling conflicting software. Persistent issues require expert support.
Q: How does low disk space affect Kaspersky scans?
A: Low disk space can stop scans and quarantines. Free up space using disk cleanup or by deleting unnecessary files for better performance.
Q: Can I use my computer while a Kaspersky scan runs?
A: Yes, but scanning may slow down your system. For best performance, avoid heavy tasks during full scans.
Q: How do I prevent scanning problems in the future?
A: Keep Kaspersky and your OS updated, practice safe browsing, and schedule regular scans.